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Maine Residential Cleaners accepts only credit and debit cards as payment methods. At the time of booking, your card information will be collected; however, no charges will be processed at that moment. A hold will be placed on your account for authorization purposes one (1) day before your scheduled service, reflecting the total balance due. Please note that this hold is not a charge. Your card will be charged only after the service has been completed, and you will receive an invoice via email confirming the transaction. Unless specified otherwise, payment information must be gathered and authorized from all customers prior to the start of the job, in accordance with our cleaning service policies. While adhering to our cancellation policy as provided below, customers may cancel their appointment for any reason, and this hold will be released within 2-5 business days. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that the Service Provider or Service Providers complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for your job). There are no refunds, and Maine Residential Cleaners does not issue refunds under any circumstances. Please note that a fee of $25 will be charged for each chargeback, dispute, or payment reversal initiated by the customer. We encourage open communication to resolve any issues before proceeding with a chargeback, as we stand by our satisfaction guarantee.
The Service Provider or Service Providers will strive to arrive on time, but we kindly ask customers to allow a 1-2 hour window to accommodate potential traffic, transportation issues, and other unforeseen circumstances. This consideration aligns with our cleaning service policies and ensures that we can uphold our satisfaction guarantee while managing any delays. Additionally, please be aware of our cancellation policy when scheduling your service.
For our Move-Out Cleaning service, we kindly request that all furniture and personal belongings be removed from the area prior to our arrival. To ensure we can provide the best possible service in line with our cleaning service policies, we also ask that customers refrain from scheduling any moving activities during the cleaning appointment. Additionally, if you would like us to clean around or underneath any large appliances, please ensure they are moved beforehand. For liability reasons, our cleaning team is unable to move such items. We also want to remind you of our cancellation policy, which allows for flexibility should your plans change. Rest assured, we stand by our satisfaction guarantee to ensure you are pleased with our services.
Maine Residential Cleaners takes pride in our 100% Satisfaction Guarantee, which is a key part of our cleaning service policies. If you’re not satisfied, we’re not happy! After your service, we request that you conduct a mandatory inspection with your Service Provider. Should you find any areas that do not meet your expectations, our team will gladly re-clean those spots at no additional cost, provided this request is made at the time of service.
Important Note: Please inspect carefully—once you complete the walkthrough, our services will be considered complete, and any additional cleaning requests will incur extra charges. If you are unable to perform the inspection due to not being home, or if you choose not to, our 100% Satisfaction Guarantee will be rendered null and void, and this will also affect our cancellation policy.
All cleaning times and schedules fall under the customer’s responsibility according to our cleaning service policies. If a customer needs to cancel or reschedule a cleaning appointment, a twenty-four (24) hour notice prior to the scheduled start time is required. This notice must be provided in writing (via email). If a customer fails to give notice of less than twenty-four (24) hours, they will incur a charge of 25% of the fee for the scheduled cleaning appointment. Should the customer provide less than six (6) hours notice before the scheduled start time, they must pay 50% of the cleaning fee. Additionally, if our Service Provider or Service Providers arrive at the scheduled time and are turned away for any reason or cannot gain entrance, the customer is still responsible for the full amount of the agreed-upon cleaning fee. This is in accordance with our cancellation policy, which specifies that the Service Provider or Service Providers will be compensated in full for the scheduled cleaning service, regardless of access issues or being turned away. We stand by our satisfaction guarantee to ensure clarity in our service agreements.
At Maine Residential Cleaners, we consider the cleanliness of your space and the typical size of the rooms when establishing our prices. If your home requires extra cleaning or is larger than average, we will discuss any changes to the pricing with you before the service begins. Our cleaning service policies ensure that the Service Provider or Service Providers will do their best to complete the job within the time available. However, since the condition and size of each home vary, it's possible that they may need additional time to finish, which could incur an extra charge. Maine Residential Cleaners has a clear cancellation policy and will always inform customers in advance if the Service Provider will exceed the maximum hours allotted for their job. We also offer a satisfaction guarantee, ensuring you are happy with the service provided.
If we are specifically requested to dust or clean inside of a hutch or china cabinet, dust any computer or electronic equipment, or hand wash dishes, the customer agrees to the cleaning service policies that state they will not hold the Company or any Service Provider responsible for damage to any article or component. The Service Provider or Service Providers do not answer the telephone or doorbell. The Company is not responsible for damage caused by pets or children, nor for damage due to faulty and/or improper installation of any item, such as broken or improperly installed blinds, tiles, curtain rods, shelves, or loose carpet. All surfaces (e.g., marble, granite, hardwood floors, etc.) are assumed sealed and ready for cleaning without causing harm. The Service Provider is not responsible for cleaning up body fluids, secretions, or litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Seasonal insect infestations can also pose a problem and may hinder us from thoroughly cleaning your home. If we encounter roaches, fleas, rodents, or any other infestations, we will not clean and will contact you ASAP regarding the problem; in this case, you would still be liable to pay the agreed-upon cleaning fee. The Service Provider is not expected to climb higher than a step stool, work on the outside of your home, move furniture containing electronics, or lift any objects over 20 pounds; however, if you wish to move furniture (e.g., beds, large chairs, etc.), they are not responsible for any breakage due to old or faulty manufacturing. The Service Provider does not provide any pet or children-related services, nor will they empty diaper pails. Additionally, the Service Provider will not pull out any appliances (for example, a stove, fridge, or washer/dryer) for you due to the potential for floor damage, unless you hold us blameless for any damage. However, if you have these appliances moved out yourself, the Service Provider would be more than happy to clean behind them. Please also note our cancellation policy, which outlines the terms regarding any changes to your scheduled services, ensuring that you are fully informed about our satisfaction guarantee.